Description: |
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The Eugene Contact Center for Enterprise Holdings currently has
openings for Contact Center Representatives. As a Contact Center
Representative, you will handle inbound calls from across the US and
Canada, assisting customers with reservation sales and various
customer inquiries. This position offers paid training, competitive
benefits and discounts, a professional and friendly team
environment, conservative business casual dress code, and internal
advancement opportunities.
All positions are Full-Time with a starting pay of $10.25/hr.
Responsibilities:
•Handling incoming calls efficiently resolving a variety of
basic customer service inquiries
•Making reservations for offices nationwide
•Provide excellent customer service to customers
•Consistently meet established performance and quality
standards
•Locate and interpret complex information from a number of
databases
•Communicate information considered unsatisfactory by
customers in a tactful manner.
•Handle multiple tasks (ie., talking with customers while
accessing information in a computer)
•Offer alternatives and options to overcome objections
•Cross-sell and up-sell associated items
•Adapt to the needs of individual callers
•Adhere to shift assignments in a 24 hr/7 day operation
•Accept repetitive work tasks performed in a confined work
area
•Provide timely and accurate information reflecting a
customer-oriented image for the company
•Maintain a courteous and pleasant demeanor while speaking
with external and internal customers.
Qualifications:
•High School Diploma or GED
•Minimum of 6 months previous customer service experience
•Minimum 1 year work experience at the same employer
•Basic computer navigation skills and knowledge of Microsoft
Office Applications (Word, Excel, Powerpoint, Outlook)
•Must be able to work 40 hours per week
•Must be able to work both weekend days (Saturday & Sunday)
•Must be able to work daytime and evening schedules.
We are an Equal Opportunity Employer M/F/D/V.
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