Job Details

Job Summary The Assistant Manager is responsible for aiding the Store Manager with the overall store operation, including collection of donations, processing, sales, personnel management, financial performance, and loss‑control activities. The role must adhere to Goodwill Industries of Lane and South Coast Counties rules, policies, and safety procedures.Essential Duties and Responsibilities Oversee proper handling and processing of incoming and outgoing donations, including on‑site donations, merchandise, processing goods, salvage goods, and waste.Maximize used‑goods processing through sorting, preparing, and pricing items for sale to meet or exceed production goals.Maximize sales performance through proper rotation, display, signage, and kaizen efficiencies.Execute proper pricing according to price and tag guidelines.Order merchandise and ensure adequate processing quantities to replenish merchandise on hand.Ensure quality customer service is provided by employees in a timely and courteous manner to all shoppers, donors, and employees.Respond to customer complaints or inquiries.Meet or exceed Mystery Shopper goal average of 90%.Maintain open communication at all levels in the store.Properly manage program participants assigned to the store.Operate the business to pass retail audits with at least 90% or higher.Maintain sales‑floor appearance, cleanliness, and shopping environment, including floor care, fitting rooms, cash register, customer service areas, aisles, trash cans, lights, restrooms, glass showcases, window ledges, and doors.Maintain doors, odor control, cash registers, and restrooms in proper working order.Maintain appearance of building exterior and parking lot, including windows, doors, sidewalks, parking‑lot lights, dumpster area, landscape, stray shopping carts, store entry, and signage.Maintain proper area appearance, housekeeping, kaizen, and overall work environment; keep all machinery in proper working order.Maintain an open dialogue with the Vice President of Retail Operations regarding any development within the scope of the Assistant Store Manager.Ensure subordinate management personnel are given the tools necessary to meet expectations and hold them accountable.Perform routine inspections ensuring compliance with all GILSCC policies and procedures.Develop smooth, cooperative working relationships with peers and subordinates.Assist Store Manager with managing the store budget: maintain position control, achieve processing goals, generate revenue, and control expenses.Meet assigned daily and monthly production and sales goals.Ensure the store is stocked to full capacity at all times.Maintain safe working conditions and properly train employees in a safe manner; hold safety meetings and designate a Safety Ambassador.Ensure the store and premises are kept clean; address safety hazards and train employees on procedures.Report, investigate, and correct loss‑prevention matters in a timely manner.Ensure proper operation of store security and safety systems, including door locks, alarms, office door, bank deposits, safe, incident reports, fire extinguishers, and cash‑handling procedures.Ensure proper handling of cash through enforcement of cash register procedures and accurate report submission.Hire, train, and direct store personnel to provide an efficient and effective workforce and maintain morale.Plan and prepare work schedules and assign employees to perform specific duties.Train and supervise employees engaged in sales, donation processing, and donation center.Communicate store reports, personnel status changes, and rehabilitation information accurately and promptly.Evaluate performance of all store personnel in a timely and fair manner.Effectively manage the store to ensure proper adherence by staff to company policies and procedures; utilize HR‑recommended interventions for discipline.Assist Store Manager with supervision of all store employees.Carry out supervisory responsibilities in accordance with organizational policies and applicable laws.Assist in training employees, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and solving problems.Perform other job duties as assigned.Job Expectations Maintain a well‑groomed appearance and acceptable dress in compliance with GILSCC dress guidelines.Demonstrate attention to and understanding of sound business practices and promote GILSCC's vision of growth and efficiency.Immediately inform the Vice President of any arrests or convictions while employed.Ensure compliance with all company policies, CARF standards, and safety and security regulations.Exhibit a high level of integrity and business ethics.Write routine reports and correspondence; speak effectively before groups of customers or employees.Possess strong interpersonal skills and command of the English language.Function independently in a work setting.Have no record or disclosure of criminal conviction indicating theft, violence, dishonesty, deceit, drug manufacture, moral turpitude, or predatory behavior.Provide proof of identification and eligibility to work in the United States.Pass an Oregon Department of Human Services criminal background check and pre‑employment drug‑screening test.Have reliable transportation.Meet qualitative and quantitative performance standards set by the company.Perform essential functions of the Assistant Store Manager with or without reasonable accommodation.Show high adaptability and flexibility.Qualifications and Requirements Minimum of three years' experience in a managerial role in a retail environment; preference for profit and loss, sales or cost management accountability experience.High school diploma or G.E.D.Must have a current valid Oregon Driver License and insurable driving record; must obtain and maintain a current CPR/First Aid card.Physical Demands and Work Environment Frequent standing, walking, talking or hearing; occasional reaching with hands and arms; frequently lifting or moving up to 10‑25 pounds and occasionally up to 40 pounds. Requires close and color vision. Work environment is fast paced with frequent short deadlines and constant critical or unusual situations. May be subject to transfer within the GILSCC system.Work hours: Must be available during store hours, including weekends, evenings, and some holidays.Core Competencies Technical Skills – Continuously build knowledge and skills.Customer Service – Promptly respond to customer needs, meet commitments.Interpersonal Skills – Open to others' ideas, tries new things.Oral Communication – Responds well to questions.Teamwork – Gives and welcomes feedback, supports everyone's efforts.Ethics – Upholds organizational values.Organizational Support – Follows policies and procedures.Motivation – Measures self against standard of excellence.Professionalism – Approaches others tactfully.Quality – Completes work in a timely manner, strives to increase productivity.Safety and Security – Observes safety procedures, reports unsafe conditions.Adaptability – Deals with frequent change, delays, or unexpected events.Attendance/Punctuality – Consistently at work and on time.Dependability – Takes responsibility for own actions.Initiative – Asks for and offers help when needed.Innovation – Generates suggestions for improving work.#J-18808-Ljbffr