Job Details

Job DescriptionWe hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply.About the TeamOur mission is to enhance the quality of our customers' lives at home. We put the customer at the center of everything we do, every day. Our corporate values that guide our actions and decisions are our People First culture, customers, quality, shareholders, integrity, and corporate responsibility.Overview of the Assistant Manager of Sales and Service RoleYou will support the management team in achieving goals by providing World-Class service. You will serve as a role model for building relationships with customers. You will maintain presence through store supervision to ensure appropriate staff coverage in all areas of the store.ResponsibilitiesLeads the store team to create an exceptional experience for customers and exceed sales goalsEnsure the sales floor is adequately staffed from a sales and tactical perspective while serving as a role model for sales associates in sales generation and service by prioritizing the customer experienceReinforce customer service principles by coaching staff on their successes and challengesUtilize Selling Essentials and training resources to educate team on product, improve selling skills and achieving business goalsCreate and ensure a positive environment where all associates are treated fairly and with dignity in accordance with our People-First PhilosophyEnsure timely resolution of client service issues including delivery/pick-up and outstanding issues through effective use and management of client information reporting systemCriteriaExcellent communication, organization and leadership skillsSuperior critical thinking skills to creatively identify challenges and develop action plans in a timely mannerGreat time management skills and ability to execute multiple tasks and appropriately manage competing priorities2-3 years of previous retail sales experience or management experience in a customer service related fieldPhysical RequirementsMust be able to be mobile on the sales floor for extended periods of timeMust be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniquesFull time associates are expected to have open availability to meet the needs of the business.Part-Time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend (Friday, Saturday and/or Sunday) and two during the week (Monday to Thursday). For an associate to be scheduled 20 hours or more weekly, greater availability (beyond the minimum required above) that meets the needs of the business will be required. Weekend availability cannot fall on the same day; an associate must be available on two separate days (Friday and Saturday, Friday and Sunday or Saturday and Sunday).BenefitsA generous discount on all Williams-Sonoma, Inc. brandsA 401(k) plan and other investment opportunitiesA wellness program that supports your physical, financial and emotional healthPaid vacations and holidays (full-time)Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time)Your Journey in Continued LearningIndividual development plans and career pathing conversationsAnnual performance appraisalsCross-brand and cross-functional career opportunitiesOnline learning opportunities through brand specific resources and WSI UniversityLeadership development opportunitiesWSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration).This role is not eligible for relocation assistance.Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.Our CompanyFounded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing – and we're always looking for new energy and ideas.#J-18808-Ljbffr